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Delivery

 

We offer a THREE Days Delivery service on all orders placed before 2pm for Hong Kong. 

We have partnered with S.F Express in order to ensure all orders are delivered professionally with a reliable and respected courier.

Orders are tracked and we'll provide you with all of the information you need to keep up to date on your order status during transit to you. 
All orders received and accepted should arrive within three days.

For non-Hong Kong orders, your personal shipping cost will be calculated at the start of your checkout process. 

If you have any queries about your parcel or for further delivery details, please contact our customer support team by email at info@kengostore.com

At Kengo Store, we professionally package our products to ensure a safe and on-time delivery to you, as a result transit damage rarely occurs. Please check immediately upon receipt of goods for any visible damage or defects and ensure any damages are reported to us within 7 days. Please note, late reports of transit damage cannot be compensated.

If you are not completely satisfied with your item(s), we will be happy to exchange or refund your purchase within 14 days of delivery, subject to the following conditions:

We are informed within 14 days of delivery.
Unwanted goods must be returned in full resalable condition, complete with original packaging.
The return of any item(s) is your responsibility until they are received in our warehouse, we are not liable for any damage in transit or for any loss of your parcel.
If the original packaging is missing or the items have been fitted or modified, we regret that we cannot accept a return.
**Any refunds do not include your postage costs.

**If you have any enquiry or returns request, please contact us by email before you arrange or return any goods.

Warehouse Address - 
Attn: Kengo Store
Flat A, 3/F., Phase 1, Kingsway Industrial Building,
167-175 Wo Yi Hop Road,
Kwai Chng, N.T., Hong Kong

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